Shipping & Returns

RETURNS & CANCELLATIONS

Because ZANQARA products are meticulously handcrafted in small batches using fresh, botanical ingredients, all sales are final. We do not accept returns, exchanges, or issue refunds under any circumstance, unless otherwise authorized by an official ZANQARA representative in writing via email.

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• Standard Restocking Structure: In the rare event that a return exception is formally authorized in writing, please be advised that no refunds will be issued; the approved item will be processed for store credit only. The customer is contractually responsible for arranging and paying for the return shipping costs upfront. To qualify for processing, the customer must provide a valid tracking number alongside a verified receipt reflecting the exact amount paid for the return shipping. Upon safe receipt and inspection of the container at our facility, ZANQARA will issue store credit for the product value, plus an additional store credit equal to the verified return shipping cost. All issued store credit must be fully redeemed within three (3) months from the date the return is officially received by our facility. Any credit remaining after three months will automatically expire. The product must be completely untouched, unused, and in its original sealed packaging. If a product is returned to our facility without prior written approval, ZANQARA cannot process store credit or exchanges. For hygiene and consumer safety reasons, unauthorized returns will be held for 14 days, during which the customer may arrange to pay for reshipping back to their address. After 14 days, abandoned cosmetics will be safely disposed of due to strict sanitary protocols. Please be advised that any returned items approved for an exception will be inspected, but ultimately safely disposed of to comply with our strict guidelines for quality control and sanitary safety.

• Age Restriction & Child Care Exclusion: ZANQARA formulations are enriched with specialized botanical extracts intended exclusively for adult and adolescent skin types experiencing standard cosmetic progression. Our collections are strictly not formulated or suitable for infants, children, or preteens. If a purchaser secures a product with the intent to apply it to a child or preteen, the transaction remains subject to our unyielding non-refundable framework. ZANQARA will not issue exceptions, returns, exchanges, or refunds for products acquired for underage application, and the purchaser assumes all post-delivery handling risk.

• Conditional Exception & Skin Compatibility Protocol: Because we provide a comprehensive free sample program with completely free shipping at no expense to the consumer, we consider it fundamentally unfair to expect a small business to absorb transaction and fulfillment costs simply because a buyer bypassed this initial patch-testing pathway.

 

However, we understand that changes in environmental stressors play a key role in how an individual's skin surface behaves. In our brand history, we have never encountered atypical surface sensitivities or formula compatibility issues; yet, we recognize that individual skin variations are a reality. Therefore, if a customer experiences an unexpected surface sensitivity within 10 days of performing our mandatory patch-testing protocol, ZANQARA will honor a conditional exception for store credit under the following strict compliance criteria:

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• The Mandatory Patch-Testing Protocol: Apply a quarter-sized amount of the product to a clean, isolated spot where it will not be easily rubbed or washed off. Apply the standard intended amount to that specific spot twice daily for 10 consecutive days. If surface discomfort or irritation develops at any point during this period, immediately discontinue use and cleanse the area. ZANQARA will never encourage a consumer to ignore active skin surface changes or hide behind marketing terminology regarding "skin transitions." We prioritize your comfort and safety.

• The Notification Timeline Boundary: Formal written notification of surface sensitivity must be submitted within 11 calendar days from the verified date of carrier delivery. Requests submitted outside this 11-day compliance window will be automatically disqualified from exception processing.

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Structural Requirements & Disqualification Parameters: To qualify for an authorized return exception, the transaction must strictly fulfill the following parameters:

1. Administrative Submission: The buyer must initiate contact through our official Product Feedback & Compliance Portal or via email at complaints@zanqara.com. Review our mandatory information checklist prior to emailing to ensure prompt processing.

2. Volumetric Verification: ZANQARA utilizes high-precision digital scales to measure the exact net weight going into every container during packaging, routinely adding a 1g to 2g overfill buffer above the stated label weight. A standard application amount of our formulas is exactly 1g for full face and neck coverage. Based on twice-daily application over a 10-day testing window, a container must reflect no more than 27g of missing formula (allowing an additional 7g cushion for accidental over-application or spills). Products sent back almost empty, heavily consumed, or completely emptied will be denied for store credit without exception.

3. Fulfillment Logistics Structure: Once our facility verifies that the physical usage parameters and application directions were followed, the consumer pays the return shipping costs upfront and provides a valid tracking number alongside a verified payment receipt. ZANQARA will issue a complete product refund or store credit, plus an additional store credit equal to the return shipping cost. This shipping-reimbursement store credit remains valid in the user account for up to three (3) months from the date of issue.

 

Account Restrictions & Enforcement Boundaries: 

• Individual Item Exclusions: If a return exception is approved based on individual compatibility issues, our internal system logs the event permanently. To protect consumer safety, ZANQARA will refuse to retail that specific formulation to the same customer account in the future.

• Lifetime Exception Caps: If a customer account utilizes this conditional return pathway more than three times for separate products across their purchasing history, ZANQARA reserves the right to terminate the business relationship, refuse future service, and permanently block the account.

• Diligence Disqualifications: This exception framework is strictly reserved for genuine compatibility scenarios. Returns driven by buyer's remorse, changing financial circumstances, or a failure to read the ingredient lists prior to purchase (representing a lack of consumer diligence) will be denied. If it is determined that our explicit application instructions and label warnings were bypassed, the return will be denied. This framework exists solely to provide grace and understanding to our community during unforeseeable circumstances.

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THIRD-PARTY & INDEPENDENT RETAILER PURCHASES

ZANQARA products are proudly featured and sold through authorized independent salons, spas, estheticians, and third-party boutiques. Please be explicitly advised that all purchases made through an independent retailer are subject strictly to that specific retailer’s individual return, refund, and exchange policies.

• Financial & Return Restrictions: ZANQARA does not accept returns, issue refunds, or process product exchanges for any merchandise purchased through a third-party seller, spa, or independent boutique. If an independent retailer or esthetician recommends a product that is unsuitable for your skin type, fails to produce a result claimed by that specific retailer, or if you simply do not like the product, your financial remedy must be handled entirely through the independent business where you made the original purchase. ZANQARA holds zero liability for localized skin consultations, retail product pairings, or independent marketing claims made by third-party sellers.

• Off-Label Compliance Mandate: ZANQARA maintains an absolute zero-tolerance policy for unauthorized product claims. We do not condone, authorize, or permit any independent retailers, spas, or estheticians to offer medical advice or make therapeutic, structure-altering, or medical healing claims regarding our cosmetic products. If an independent retailer or representative provides you with any off-label recommendations or therapeutic promises, please inform us immediately at complaints@zanqara.com so we can take immediate action to address the compliance violation and halt the unauthorized behavior.

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INTELLECTUAL PROPERTY & ANTI-COUNTERFEITING PROTECTIVE POLICY

The ZANQARA name, corporate branding, specific product formulations, and individualized product lines (including but not limited to our signature collections) are protected under federal trademark, copyright, and intellectual property laws. 

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• Fraudulent Third-Party Sites: Please be explicitly advised that our authentic, small-batch, fresh botanical collections are distributed exclusively through our official verified domains: ZANQARA.ca and ZANQARA.com. ZANQARA does not authorize, condone, or operate independent single-product websites.

• Total Exclusion of Fraud Liability: In the event that a consumer purchases a counterfeit or lookalike product from an unauthorized, copycat, or malicious third-party domain, ZANQARA holds zero liability. We will not accept returns, issue refunds, provide exchanges, or ship replacement products for items acquired through fraudulent websites. It is the customer's strict responsibility to ensure they are shopping directly on our official platforms to guarantee product authenticity, fresh compounding, and manufacturing integrity. 

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UNAUTHORIZED RESELLING, REBRANDING, & DISTRIBUTION RESTRICTIONS

All products purchased directly through ZANQARA.ca, ZANQARA.com, or via direct corporate email correspondence are intended strictly for personal, non-commercial end-use by the consumer.

• The Anti-Diversion Mandate: Customers are strictly prohibited from rebranding, repackaging, renaming, altering, or modifying any ZANQARA formulas or packaging. Furthermore, consumers are explicitly forbidden from commercially reselling, wholesaling, or distributing our products on any third-party digital marketplace (including, but not limited to: Amazon, eBay, Walmart Marketplace, or social commerce platforms) or within physical retail environments, unless they have executed a formal, signed Authorized Vendor Contract directly with ZANQARA corporate management.

• Enforcement & Financial Liabilities: Any unauthorized commercial reselling or rebranding of ZANQARA merchandise constitutes a material breach of our sales contract, civil fraud, and willful trademark infringement. ZANQARA reserves the absolute right to pursue immediate legal action, seek permanent injunctive relief, and hold the violating party fully liable for all associated financial damages, loss of corporate revenue, and all standard attorney and legal recovery fees.

 

PROCEEDING WITH YOUR ORDER & CHARGEBACK POLICY

By proceeding with a purchase or inputting your contact information through email or any ZANQARA digital platform, you explicitly agree to these non-refundable terms, our shipping protocols, and our data privacy guidelines. Orders cannot be canceled, amended, or refunded once placed.

ZANQARA holds the highest standards for professional integrity and consumer honesty. If a customer attempts to bypass this policy by filing an unauthorized or fraudulent credit card chargeback dispute for a successfully delivered order, the customer remains fully obligated for the original purchase amount. ZANQARA reserves the absolute right to permanently terminate the customer account and refuse all future service. We heavily defend our policies by submitting our signed digital terms, secure checkout logs, and carrier tracking proof directly to the merchant banking networks to resolve disputes fairly. Once you agree to these terms, ZANQARA is delighted to support you every step of the way on your cosmetic journey to radiant, vibrant, and timeless skin.

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IN THE EVENT OF AN ERROR

ZANQARA prides itself on dedicating meticulous attention to every artisanal order. If an error occurs on our behalf, please contact our support team immediately so we can remedy the situation promptly:

• Phone / Text Support: (705) 888-5032

• Email Support: INFO@ZANQARA.COM

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ADDRESS ACCURACY & CARRIER DELIVERY LIABILITY

Because our checkout system is fully secure and automated, ZANQARA has zero control over the shipping information inputted by the consumer. The accuracy of the delivery information is entirely the responsibility of the customer. ZANQARA is not liable, and holds no responsibility to replace or refund merchandise, under the following circumstances:

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1. Incorrect Address Input: If an order is delivered to an incorrect address entered by the customer during checkout, the order counts as successfully fulfilled. We will not resend or replace the items. If the carrier successfully returns the parcel to our facility, the customer will be required to cover the full cost of reshipping.

2. Missing Unit or Delivery Information: International carriers handle millions of parcels daily, and drivers rotate frequently due to scheduling. Failing to provide a unit number, apartment number, or active contact phone number will result in a non-delivery.

3. Weather Damage & Perishable Spoilage: If a parcel is returned to our facility damaged due to weather exposure or transit delays caused by an incorrect address string, the small-batch botanical ingredients will be compromised and must be disposed of. In this event, the customer must place a completely new order at their own expense.

4. P.O. Box Restriction: Because ZANQARA utilizes premium, tracked courier networks (such as UPS) to transport our temperature-sensitive formulas, we cannot ship to P.O. Boxes. Customers must provide a valid physical street address for delivery. Orders placed with a P.O. Box address will be held, and processing times will be delayed until a valid physical address is provided.

5. Outdated Profiles: If you move or have a new address, you must update your ZANQARA account profile prior to ordering. If an order is shipped to an old address stored in your profile, the parcel counts as successfully delivered on our behalf, and ZANQARA is not responsible for covering replacement or reshipping costs.

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Please double- and triple-check your delivery matrix prior to finalizing your order:

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       Company Name                 Maple Cream  (If Applicable) 
       Receivers Name                 Sam Smith    
       Street Address Line 1        123 Maple Rd    
       Street Address Line 2        Unit 102    
       City                                     Toronto    
       Province                             Ontario    
       Country                              Canada    
       Postal Code                       L9M 1T0    
       Phone                                555-555-5555    
       Email                                 Smith@gmail.com    

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THE 48-HOUR CORRECTION WINDOW

To protect our small-batch formulation integrity from fraudulent claims, ZANQARA enforces a strict 48-hour reporting window from the exact timestamp of delivery. You have 48 hours following delivery to review your parcel and contact us regarding any discrepancies. Claims made outside this 48-hour window will not be honored.

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• Missing Items: Every order is digitally scanned during our manual packing process to ensure absolute precision. The only time an item will be absent from your box is if it is formally back-ordered. (Back-ordered items are documented internally and will be shipped automatically at ZANQARA’s expense as soon as they are freshly blended). Our internal scanning records serve as the final authority in missing item disputes.

• Incorrect Items: In the rare event that you receive a product you did not order, contact us within 48 hours. ZANQARA will issue a prepaid return shipping label and promptly dispatch the correct item. This policy does not apply to customers who accidentally selected the wrong product during checkout. ZANQARA fulfills exactly what is ordered, and we will not issue returns, labels, or replacements for user selection errors.

• Damaged Items: While ZANQARA cannot control carrier handling practices during transit, we are fully committed to ensuring our clients receive their collections in pristine condition. Smashed or damaged items must be reported within our strict 48-hour reporting window from the exact timestamp of delivery. To qualify for a replacement, the customer must provide clear photographic evidence of both the damaged merchandise and the original transit packaging. ZANQARA will not issue replacements or corrections under any circumstance without verifiable photographic proof. This policy applies strictly to transit damage; ZANQARA does not replace, credit, or accept liability for items dropped, broken, or compromised due to customer handling post-delivery.

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SHIPPING FEES FOR CORRECTIONS & BACK-ORDERS

In the event that ZANQARA approves an inventory correction (such as an incorrect item shipment) or dispatches a back-ordered item from a freshly blended batch, ZANQARA will fully cover all associated transit and shipping fees.

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NON-APPROVED RETURNS & FORFEITURE POLICY

As established in our master terms, if products are sent back to our manufacturing facility without explicit, prior written approval from an authorized ZANQARA representative, ZANQARA cannot process store credit, charge reversals, refunds, or product exchanges.

For strict hygiene and safety reasons, unauthorized returns will be held for 14 days, during which the sender may arrange to pay for reshipping back to their address. After 14 days, abandoned packages will be safely disposed of or destroyed to maintain strict manufacturing facility sanitary protocols.

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TEMPERATURE SENSITIVITY & POST-DELIVERY STORAGE LIABILITY

Upon successful delivery to the customer or the designated recipient (including gift deliveries), custody and liability for product maintenance transfer entirely to the purchaser. ZANQARA products are highly concentrated and formulated with delicate, botanical raw materials that are exceptionally temperature-sensitive.

• Environmental Storage Requirements: Products must be kept at stable room temperature and completely shielded from extreme thermal fluctuations, direct sunlight, hot vehicles, or heating vents. Exposure to radiant warmth or direct UV paths will cause thermal degradation, structural separation, or alteration of the natural aroma, color, density, and texture of the batch.

• Liability Forfeiture: Any changes to the physical composition of the product due to improper storage are classified as customer-inflicted handling damage. ZANQARA, along with all wholesale partners and associates, is not liable or responsible for replacing compromised merchandise or issuing refunds due to environmental exposure post-delivery. Proper storage and maintenance are entirely the consumer’s responsibility.

 

ALLERGEN DISCLOSURE & SUITABILITY POLICY

The customer assumes full responsibility for selecting products compatible with their specific skin type and profile. ZANQARA provides complete, transparent ingredient lists and descriptions for every formula across our digital platforms and print literature.

• The Sample Policy & Liability Release: To help ensure skin compatibility and comfort, ZANQARA proudly offers complimentary free samples to our clients. Consumers are highly encouraged to request and patch-test these samples prior to investing in full-sized collections. By choosing to proceed with a full product purchase without first obtaining and utilizing a free sample, the customer explicitly assumes responsibility for verifying skin compatibility. Consequently, full-sized transactions remain strictly subject to our final-sale framework, unless the explicit criteria of our Conditional Exception Protocol are fully met. ZANQARA cannot issue standard returns, credits, or exchanges outside of that specific compliance window.

• Allergen Auditing: Consumers are contractually obligated to review all ingredient panels for personal allergens prior to finalizing a purchase. If guidance is required, customers are encouraged to consult a ZANQARA representative for an expert cosmetic compatibility review. ZANQARA is not responsible for individual allergic reactions or sensitivities and is under no obligation to issue standard returns, credits, exchanges, or refunds for surface irritation stemming from a pre-existing ingredient sensitivity.

• Regulatory Feedback & Product Compatibility Protocol: In absolute compliance with the Modernization of Cosmetics Regulation Act (MoCRA) and Health Canada administrative reporting frameworks, ZANQARA maintains structured internal tracking systems for consumer product feedback. In the extraordinarily rare event that a consumer experiences an atypical surface sensitivity requiring professional medical guidance, the details must be submitted immediately through our official Product Feedback & Compliance Portal or via email at complaints@zanqara.com. Upon receipt, our compliance team will initiate an expedited internal review to satisfy federal tracking timelines. To file a valid compliance report, the communication must contain:

  1. An identifiable reporter contact profile.

  2. An identifiable end-user skin profile.

  3. The specific production batch number located on the suspect product container.

  4. A factual description of the localized surface reaction.

  5. A comprehensive disclosure of all prior skin treatments and cosmetic procedures performed within the last 72 hours.

Submitting false, unverified, or fraudulent health representations to circumvent store policies or extort financial returns constitutes consumer fraud. Such actions will result in the immediate termination of all brand relations, permanent account blacklisting, and immediate referral to legal counsel.

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SOLELY COSMETIC INTENT & MEDICAL NON-LIABILITY

ZANQARA formulations are designed, manufactured, and sold strictly as topical cosmetics. Our products are intended solely for aesthetic, surface-level enhancement, hydration, and the cultivation of a radiant visual appearance.

• No Therapeutic or Medical Claims: None of our formulas, ingredient descriptions, historical narratives, or customer consultations are intended to diagnose, treat, cure, mitigate, or address any underlying internal illnesses, chronic skin disorders, or medical pathologies. ZANQARA does not produce pharmaceutical therapies, Over-the-Counter (OTC) drugs, or medicated treatments.

• Adherence to Professional Medical Advice: We firmly believe in a holistic approach to wellness and always advise consulting with a qualified healthcare professional or dermatologist for any active, underlying skin conditions or internal health concerns. ZANQARA final-sale transactions remain subject to our strict non-refundable framework in the event that a consumer purchases or applies our products in direct contradiction to, or as a replacement for, professional medical advice, prescription treatments, or physician-guided protocols. The decision to use a topical cosmetic in place of personal medical direction rests entirely with the consumer.

• Absolute Right of Refusal for Medical Conditions: To maintain the absolute integrity of our brand values and federal compliance guidelines, ZANQARA enforces a strict screening policy during all customer correspondences, skin assessments, and consultations. If a client explicitly states or implies during a consultation that they wish to purchase a ZANQARA product to treat, heal, or address a diagnosed medical skin condition or disease, ZANQARA reserves the absolute right to—and will—refuse the sale immediately. We do not sell any products for treatment purposes. Orders identified as being intended for medical self-treatment will be canceled, and the client will be respectfully redirected to seek advanced care from a licensed medical professional.

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ROUTINE INTEGRITY & THE ANTI-MIXING DIRECTIVE

ZANQARA collections are crafted as compositionally harmonious, standalone systems designed to elevate your skin routine. Our formulas utilize precise botanical chemistry that does not require—and is not designed to interact with—mass-market synthetic products.

• The Anti-Mixing Directive: We strongly recommend against using other cosmetic lines in conjunction with ZANQARA formulas. Combining our botanical extracts with external synthetic cosmetics, medicated creams, non-ZANQARA body lotions, hair care residues, or mass-market cosmetics can disrupt formula harmony, potentially resulting in topical imbalances, breakouts, rashes, or surface irritation.

• User-End Contamination & Product Alteration: Because our small-batch formulas are preserved utilizing a down-to-the-gram clean, eco-certified, and functional preservative framework, maintaining sanitary handling is mandatory. Introducing wet, unwashed, or dirty fingers directly into a jar will bypass our preservation system, introducing environmental bacteria that causes rapid spoilage or mold. Furthermore, customers are strictly prohibited from altering our creams by manually mixing in additional water, external carrier oils, essential oils, fragrance drops, or raw herbs. Doing so permanently destroys the chemical equilibrium of the batch, rendering the formula unstable.

• Exclusion of Liability: In the event that a consumer mixes ZANQARA products with external cosmetic or therapeutic lines, introduces user-end contamination, or manually alters our formulas, the product performance warranty is entirely voided. Consequently, the user is strictly disqualified from receiving store credit, refunds, product replacements, or financial compensation of any kind. We ask that you respect the integrity of your skin barrier by dedicating your routine exclusively to the ZANQARA method.

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SHIPPING & ARTISANAL PROCESSING TIME

To maintain optimal freshness and peak concentration, ZANQARA orders are processed and dispatched exclusively on business days (Monday through Thursday, excluding major holidays). Orders submitted between Thursday afternoon and Sunday evening will enter our small-batch processing queue on the following business day.

• The 12:00 PM Cutoff Mandate: To ensure our small-batch manufacturing facility operates with absolute precision, the daily order processing cutoff time is strictly 12:00 PM (EST). Any order submitted after 12:00 PM will automatically begin its first official processing day on the immediate following business day.

• Standard Timeline: Please allow up to 3 business days for artisanal batch allocation and processing, plus 2 to 14 business days for transit, depending entirely on the shipping destination

• Seasonal & Regional Adjustments: ZANQARA operations are proudly anchored on the mountainside of Creemore, Ontario. Due to our unique geographic landscape, severe winter weather events and early spring thaw periods may occasionally prolong transit estimates.

• Small-Batch Prioritization: We fulfill all orders strictly on a first-come, first-served basis. Because we source rare, premium raw materials globally and hand-pour in restricted batches to preserve quality, fulfillment may occasionally experience minor adjustments based on international ingredient harvests.

If you require immediate status tracking or have questions regarding your transit window, our dedicated team is here to assist directly at 1-(705)-888-5032 or via email. Please see our dedicated calendar on the following page for observed corporate holidays.

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PEAK ARTISANAL PRODUCTION WINDOW (MAY – JULY)

May, June, and July represent our primary peak production months. During this seasonal window, our raw botanical materials are at their peak freshness and structural potency, during which we execute our largest artisanal compounding and blending schedules.

Because we prioritize the uncompromised freshness of these seasonal extracts, standard shipping estimates are extended during May, June, and July. While we make every effort to dispatch your packages as swiftly as possible, we strongly advise placing your orders well in advance to avoid any personal inconvenience. If you experience an unexpected transition delay during this seasonal block, please contact our support team directly:

• Phone / Text Support: (705) 888-5032

• Email Support: INFO@ZANQARA.COM

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CARRIER LIABILITY & LOST OR STOLEN PARCELS

ZANQARA utilizes premium, tracked third-party carrier networks (such as UPS) to ensure secure transit. Once a parcel leaves our manufacturing facility and enters the carrier system, the transit timeline is dictated by the carrier network.

• Proof of Delivery as Final Authority: ZANQARA relies strictly on carrier GPS and digital tracking timestamps as the absolute, final authority of successful delivery. ZANQARA holds zero liability for "porch piracy" or parcels stolen post-delivery. If tracking marks your package as delivered but you cannot locate it, you must coordinate directly with the carrier or file a local property theft report. ZANQARA will not issue refunds or replacements for verified delivered parcels.

• Lost in Transit Claims: In the rare event that a carrier permanently loses a parcel in transit prior to delivery, the customer must report the non-delivery within 30 days of the original ship date. Reporting a missing transit parcel outside this 30-day window voids our ability to file a carrier claim, and ZANQARA will not be responsible for replacing the merchandise.

• Unclaimed & Return-to-Sender Parcels: If a package is returned to our facility because the customer failed to coordinate a delivery drop-off with the carrier, refused the package, or failed to collect it from a regional holding locker, this does not constitute an order cancellation. The order will be held at our facility, and the customer must pay the applicable carrier re-shipping fee to have the fresh batch dispatched a second time.

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SEASONAL DELIVERY TEMPERATURE WARNING

Because ZANQARA formulations rely on fresh, premium plant extracts, natural butters, and delicate oils, prolonged exposure to extreme weather elements will compromise the structural emulsion and texture of the creams [Zanqara zanqara.ca]. We strongly advise monitoring your digital tracking matrix closely during peak seasonal months to ensure your package is brought indoors immediately upon delivery.

• High-Summer Exposure: Allowing an artisanal cream to sit inside a boiling, uninsulated metal mailbox or on a sun-exposed porch for extended hours will cause melting or structural separation.

• Sub-Zero Winter Exposure: Allowing our water-in-oil or botanical emulsions to sit in freezing outdoor temperatures or snow-exposed areas for prolonged periods will cause the fresh ingredients to freeze, expand, and potentially crack the containers or permanently disrupt the formula's texture.

 

ZANQARA final-sale transactions remain subject to our strict non-refundable framework regarding structural changes, freezing damage, or melting caused by parcels left unattended outdoors post-delivery. Consequently, user-end environmental exposure disqualifies the order from any refunds, store credits, or replacements. Managing the prompt retrieval of your parcel is entirely the consumer’s responsibility.

 

INTERNATIONAL SHIPMENTS & CUSTOMS LIABILITY

For all orders dispatched outside of Canada, the customer or designated importer of record assumes sole responsibility for all applicable customs duties, brokerage fees, and national import taxes. ZANQARA has zero jurisdiction or control over fees assessed by international border agencies.

• Carrier Notifications: Please monitor your email and phone text lines for automated notifications from UPS or local customs officials regarding mandatory brokerage clearances.

• Regulatory Clearance Holds: ZANQARA holds no liability if a foreign customs agency initiates a random security or clearance hold on your parcel. While these occurrences are exceedingly rare, import clearance protocols remain entirely within federal government jurisdiction. ZANQARA cannot legally intervene, expedite, or influence foreign border authorities to release a package.

• Currency & Transaction Pricing: All transaction pricing and processing fees are executed strictly in the localized currency of the specific domain you are checking out on (CAD for ZANQARA.ca and USD for ZANQARA.com). ZANQARA holds zero liability for foreign exchange fluctuations, currency conversion rates, or international transaction processing fees assessed independently by your credit card issuer or banking institution.

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BACK-ORDER SHIPPING GUARANTEE

ZANQARA’s core mission is to provide exceptional service to our global community. In the rare event that a high-demand item is marked as back-ordered on your official invoice, we will automatically fulfill and dispatch that item as soon as it is freshly blended. ZANQARA will fully absorb all associated shipping and transport fees for the back-ordered parcel.

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RIGHT OF CANCELLATION & TERM TERMINATION

To maintain a safe, respectful, and ethical working environment for our family team, ZANQARA reserves the absolute right to cancel any open order, revoke wholesale privileges, or permanently terminate a client relationship at our sole discretion. This right will be exercised immediately if a customer willfully ignores established corporate policies, engages in fraudulent billing practices, or exhibits a verbally abusive, threatening, or unprofessional demeanor toward any ZANQARA representative or associate.

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GOVERNING LAW & JURISDICTION

By interacting with our digital platforms, communicating via email, or finalizing a purchase on either ZANQARA.ca or ZANQARA.com, you explicitly agree that all matters, claims, or disputes arising from your transaction or the use of our cosmetic products shall be governed strictly by the laws of the Province of Ontario and the federal laws of Canada, without regard to conflict of law principles. You contractually agree that any formal legal proceedings or disputes must be filed and resolved exclusively within the courts of competent jurisdiction in the Province of Ontario, Canada.