Question 1

Why Do I Pay Shipping?

Accepted Answer

Because we pay a lot for shipping. So any orders under $250 before taxes does not qualify for free shipping. We do some "Free Shipping" specials a few times a year please keep your eye out for them

Question 2

Why the "No Refund" policy?

Accepted Answer

We unfortunately have the misfortune and blessing that people adore our products but at the same time do not want to pay for products. We have had people use items down to the last drop and then ask for a refund or for a new jar. We have had clients who had products for over a year then ask for a refund because they want a fresher jar. So unfortunately we just do not offer refunds anymore because we have had many unpleasant situations. So our policy at this point is "No Refunds" NO MATTER WHAT!

Question 3

Do You Ship On Fridays?

Accepted Answer

We do not ship on Fridays because we don't want your order sitting in an uncontrolled environment over the weekend. We Only ship from Monday- Thursday.

Question 4

Do you offer same day shipping?

Accepted Answer

We understand client's might have an emergency. If a client contact us before 12pm and we have the items in stock we will make all arrangements to try to accommodate our client in their urgent moment. We do not make this a habit however and we will not keep doing this for the same client repeatedly. We have an order processing time of 3 business days (Monday -Thursday) please keep this in mind.

Question 5

Refunds?

Accepted Answer

We are sorry but we will never issue a refund, no matter the circumstance.

Question 6

How long do I have to Report an issue.

Accepted Answer

We allow 24hr upon delivery of the order to correct any issues or damages. Once the 24hrs pass we will close the options for claims and we will not be able to issue any corrections or exchanges.

Question 7

Where is my order?

Accepted Answer

We often get clients who order Sunday or Friday night and then write us by 10am on Monday asking where their order is. We have had clients place an order at 1pm and write us by 9pm same day asking where their order is.
We have a three business day processing time and if your order comes in after 1:30pm the first processing day starts the following day. 
REST ASSURED YOU WILL ALWAYS GET YOUR ORDER!!!

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ABOUT ZANQARA

Frequently asked questions

Why Do I Pay Shipping?

Why the "No Refund" policy?

Do You Ship On Fridays?

Do you offer same day shipping?

Refunds?

How long do I have to Report an issue.

Where is my order?

DISCOVER MOREABOUT ZANQARA

Frequently asked questions

Why Do I Pay Shipping?

Why the "No Refund" policy?

Do You Ship On Fridays?

Do you offer same day shipping?

Refunds?

How long do I have to Report an issue.

Where is my order?

DISCOVER MORE
ABOUT ZANQARA